Name: Enclosed Mobility Scooters
Address: 6300 E Ocean Blvd, Long Beach, CA, 90802, US
Telephone: +17073359901
Price range: $$

Who this policy applies to

This policy applies to everyone who uses this website, submits an enquiry or quote request, places an order, or otherwise corresponds with Enclosed Mobility Scooters. It covers information collected through the website and through the email and telephone conversations that follow an enquiry or order.

It does not cover third-party websites that we may link to, such as a payment provider's hosted payment page. Those services operate under their own privacy notices, and we recommend reading them before submitting information.

Information we collect

Information you give us directly: your name, company name, email address, telephone number, billing address, delivery address, vehicle requirements, quantities, preferred delivery dates and any notes you add to an order or quote request.

Information created by your transaction: order numbers, order contents, selected payment method, payment status, delivery arrangements and correspondence relating to your order.

Information collected automatically: basic technical data such as browser type, device type, approximate location derived from your IP address, and pages viewed. This is used to keep the site working correctly and secure.

Information we do not collect: this website does not collect or store credit card numbers, expiry dates, CVV/security codes or cardholder authentication data. Card payments are completed away from this website through a secure payment link issued by our team.

How we use your information

To process, confirm and fulfil orders, including allocating a vehicle, issuing payment instructions and releasing the unit to transport.

To quote and coordinate delivery, which requires sharing the delivery address and site access details with the haulier performing the delivery.

To respond to enquiries, quote requests, specification questions and after-sales queries.

To keep records required for accounting, tax, warranty and dispute-resolution purposes.

To protect the website and our customers against fraud, abuse and misuse of the ordering system.

We do not use your information for automated decision-making that produces legal or similarly significant effects, and we do not sell personal information to anyone.

Legal bases for processing

Where data protection law requires a legal basis, we rely on: performance of a contract (processing and delivering your order); legitimate interests (responding to enquiries, preventing fraud, improving our service, and keeping accurate business records); legal obligation (accounting and tax records); and consent, where you have opted in to receive marketing communications.

This website is operated from California, USA. We comply with the California Consumer Privacy Act (CCPA) and applicable federal privacy law. For CCPA-related enquiries or to exercise your rights under California law, contact us at info@emscooters.com. Where processing relies on consent, you may withdraw it at any time without affecting processing already carried out.

Cookies and local storage

This website uses browser local storage to remember your cart contents and recent orders so your shopping session works across pages. That information stays in your browser and is not transmitted to us as a tracking profile.

Full detail, including how to clear or block this storage, is set out in our Cookie Policy.

Data retention

Order, invoice and payment records are retained for the period required by accounting and tax law in the jurisdiction in which we operate.

Quote requests and general enquiries that do not result in an order are retained for up to 12 months so we can follow up and maintain a record of what was quoted.

Cart and recent-order data stored in your browser remains until you clear your browser storage.

Order, invoice and payment records are retained for a minimum of seven years in accordance with IRS requirements and California tax law.

Security

The website is served over encrypted connections. Access to order records is limited to team members who need it to fulfil orders and support customers.

Because no card data is collected on this website, the highest-risk category of payment data is never present in our systems. Payment links are issued by a payment provider and completed on the provider's own secure page.

No method of transmission or storage is completely secure. If you believe your information has been compromised, contact us immediately so we can investigate.

International transfers

Our operations are based in Long Beach, California, USA. vehicle supply may involve depots, hauliers and suppliers in other states or countries. Where your information is transferred internationally, we take reasonable steps to ensure it is protected to a standard comparable to that required under applicable US and California privacy law.

Your rights

Depending on where you live, you may have the right to request access to the personal information we hold about you, request correction of inaccurate information, request deletion where we no longer need it, object to or restrict certain processing, request a portable copy of information you provided to us, and withdraw consent to marketing.

To exercise a right, contact us with enough detail to identify your records, such as your order number. We may need to verify your identity before acting on a request, and we may retain information we are legally required to keep.

Questions about this policy can be sent to our team using the details on our Contact page, quoting your order number where relevant.

Children

This website sells industrial goods to businesses and adults. It is not directed at children, and we do not knowingly collect personal information from children.

Changes to this policy

We may update this policy as our operations or legal obligations change. The version published on this page is the current version, and material changes will be reflected here.