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Legal

Payment Information

The two payment methods offered, how each one works step by step, what the payment statuses mean, and how we protect you from payment fraud.

Payment methods at a glance

Credit card, paid through a secure payment link issued by our team after your order is placed.

Bank transfer, paid using the instructions supplied with your order confirmation.

Both methods are selected at checkout. No card details are entered on this website under either method.

Bank transfer

Select Bank Transfer at checkout to receive our bank transfer instructions with your order confirmation. The order is created with a payment status of Awaiting Bank Transfer.

Quote your order number as the payment reference so the transfer can be matched to your order without delay.

Transfers are typically credited within one to three business days depending on your bank and whether the payment is domestic or international. International transfers may take longer.

Send the full invoiced amount. Sending, correspondent and intermediary bank charges are the payer's responsibility; a shortfall must be topped up before the order can be released.

Payment statuses explained

Payment Link Pending — your order is placed and our team is preparing the secure card payment link.

Awaiting Bank Transfer — bank details have been issued and we are waiting for funds to arrive.

Paid — cleared funds have been received in full and the order has moved into processing.

Cancelled / Refunded — the order was cancelled and any funds received have been returned to the original payment method.

Card data and security

This website never collects card numbers, expiry dates, security codes or cardholder authentication data, and no card data is stored in our systems at any point.

By keeping card entry entirely on the payment provider's hosted page, the highest-risk category of payment data never touches this site.

Fraud prevention — please read

We will never contact you to say our bank details have changed mid-order. Payment-redirection fraud, in which a criminal intercepts email and sends substituted bank details, is a real risk in trade transactions.

Always verify bank details by telephone using the contact number published on this website before sending funds, and treat any change of details, urgency pressure or new account name as suspicious.

If you have paid a fraudulent account, contact your bank immediately and then contact us so we can assist.

Currency, taxes and invoices

Prices are shown in the currency indicated on the product page. Applicable taxes and duties are added as required and shown on your invoice.

An invoice is issued for each order. Tell us at the time of ordering if the invoice must be raised in a company name or carry a purchase-order reference.

Deposits and part payments

For multi-unit or custom orders we may agree a deposit — typically 25–50% of the order value — with the balance payable before release. Any such arrangement is confirmed in writing on the order.

vehicles are released only against cleared funds in full, unless a written credit arrangement is in place. Credit terms, where offered, are confirmed in writing and signed by both parties before the order is processed.

Questions about this policy can be sent to our team using the details on our Contact page, quoting your order number where relevant.

Contact information

Enclosed Mobility Scooters
5586 General Washington Dr, Alexandria, VA 22312
info@emscooters.com · +17073359901