Cancellation Policy

How to cancel

To cancel, contact us as early as possible with your order number and the reason for cancellation. Cancellation takes effect when we confirm it in writing; a message that has not been acknowledged should not be assumed to have cancelled an order.

Cancelling before payment

An order that has not yet been paid can be cancelled at any time at no cost. If you take no action, an unpaid order may lapse automatically and the unit released back to stock.

Cancelling after payment but before allocation

Where payment has been received but the vehicle has not yet been allocated or released, cancellation is normally straightforward and a full refund is issued to the original payment method.

Cancelling after allocation or dispatch

Once a unit has been allocated, released from depot or loaded for delivery, costs have already been incurred on your behalf. Haulage booked or performed, lifting equipment, depot handling and any modification work already started may be deducted from the refund.

Once a vehicle has been delivered, the request is treated as a return rather than a cancellation and is assessed under our Returns & Refund Policy.

Changing an order instead of cancelling

Changing the size, grade, quantity, delivery address or delivery date is often possible and usually cheaper than cancelling and re-ordering. Contact us and we will confirm what is possible and any price difference.

Cancellation by us

We may cancel an order where the vehicle is no longer available, where the delivery location cannot be serviced safely or legally, where payment cannot be verified, or where we reasonably suspect fraud.

If we cancel, any payment received is refunded in full to the original payment method, and we will offer an alternative unit where one is available.

Refunds on cancellation

Refunds are issued to the original payment method used for the order. Where deductions apply, we set out the deduction before processing so you can review it.

Questions about this policy can be sent to our team using the details on our Contact page, quoting your order number where relevant.